Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to assist you in accordance with the policy below.
Returns
Returns are accepted within 14 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Be in resalable condition.
- Be accompanied by proof of purchase.
Items that do not meet these requirements may not be eligible for a refund.
Refunds
Once your returned item has been received and inspected, you will be notified of the status of your refund.
If your return is approved, a refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Return Shipping
Customers are responsible for the cost of return shipping unless:
- The item arrived damaged.
- The item is defective.
- The incorrect item was shipped.
Exchanges
Exchanges are available for:
- Damaged items.
- Defective items.
- Incorrect items received.
- Incorrect size, when applicable.
Please contact customer support to initiate an exchange: orders@NewChristendomPress.com
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact customer support within 72 hours of delivery.
To help resolve your request promptly, please include:
- Your order number.
- A description of the issue.
- Clear photos of the item, packaging, and shipping label.
If the issue is determined to be our responsibility, a replacement will be provided at no additional cost, and replacement shipping will be covered.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made products
- Final sale or clearance items
- Opened consumable products
- Perishable goods
Lost Packages
If your package is marked as delivered by the shipping carrier but cannot be located, please contact the carrier directly to initiate a trace or delivery investigation.
If your package is lost while in transit before delivery, please contact customer support. We will work with the shipping carrier to assist with a claim and, when appropriate, provide a replacement or other resolution.
Final Sale & Limited Edition Items
All Final Sale and Limited Edition items are sold as-is and are not eligible for return, refund, exchange, or store credit unless they arrive damaged, defective, or the incorrect item was shipped. These items are clearly identified at the time of purchase and cannot be canceled or returned once an order has been processed.
Order Cancellations
Orders may be canceled any time before they have been shipped.
Once an order has shipped, it cannot be canceled and must follow the standard return process outlined in this policy.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact customer support: orders@newchristendompress.com
For Christendom.